Power billing
Haryana CM orders clear electricity-billing norms for Gurugram housing societies
Haryana Chief Minister Nayab Singh Saini has directed power distribution companies to frame clear electricity-billing norms for Gurugram group housing societies after complaints of charges above regulator-approved rates. Separately, the Haryana Electricity Regulatory Commission has ordered an audit of bills at ATS Triumph in Sector 104, with any refund dependent on the audit’s findings.
| CM’s direction | Nayab Singh Saini gave the direction after a meeting with discom officials on October 13, 2026. |
|---|---|
| Billing arrangements | Gurugram has 502 single-point electricity connections serving townships, condominiums and colonies. |
| ATS Triumph audit | HERC’s October 8, 2026 order covers electricity bills from May 2019. |
| Audit supervisor | Dakshin Haryana Bijli Vitran Nigam (DHBVN) is to supervise the audit. |
| Refund | The developer and associated entities must refund any excess charges established by the audit; the amount has not been determined. |
| Wider scrutiny | HERC launched a suo motu inquiry in September 2026 into compliance with electricity-supply rules for group housing societies, including unified billing software. |
CM asks officials to prepare billing and complaint rules
On October 13, Saini asked senior power officials to consult resident welfare associations (RWAs), frame clear billing norms and establish a policy for complaints. The proposed process is to include registering grievances through helplines and resolving them promptly. The direction followed complaints that residents were being charged above regulator-approved rates.
As of October 16, 2026, officials were to consult RWAs and formulate the norms and complaint policy. The report did not give an implementation date.
HERC orders audit at ATS Triumph
In an October 8 order, HERC directed a comprehensive audit of electricity bills at ATS Triumph, a housing society in Sector 104, Gurugram. The audit period begins in May 2019 and is to be supervised by DHBVN. More than 300 flats at the society were reported occupied.
HERC directed the developer and associated entities to refund any excess charges established by the audit. The final amount, if any, and a payment date remain dependent on the audit. The regulator also held DHBVN accountable for failing to enforce electricity-infrastructure and billing requirements at the society.
How single-point billing works
With a single-point connection, DHBVN bills the society as a whole. The developer or RWA then distributes electricity internally and bills individual flat owners through branch-out connections. Reported sources of disputes include domestic and non-domestic tariff classification, common-area consumption, rebates and reconciliation of meter readings.
DHBVN instructions have reiterated that builders and RWAs cannot charge residents above approved rates. The instructions also provide for undertakings and periodic checks by field officials. HERC has issued orders over tariff violations during the preceding year, but complaints have continued.
Unified billing remains part of wider scrutiny
DHBVN introduced a unified billing system in 2022 for single-point connections, intended to help check excess billing and violations of HERC tariffs. As of October 15, 2026, ETRealty reported that the system had not been implemented. In September 2026, HERC launched a suo motu inquiry into alleged “deliberate, continuous, and systemic non-compliance” with rules for electricity supply to group housing societies, including implementation of the software.
HERC had directed DHBVN on August 25 to take steps towards implementation and submit a compliance report. Hindustan Times reported that the regulator set October 12, 2026, as the deadline for that report. This is a separate proceeding from the ATS Triumph audit.
What residents and buyers should watch
The proposed norms and complaint process are intended to give residents a route to challenge bills they believe exceed approved rates. The ATS Triumph audit could lead to refunds if it establishes excess charges, but the amount and timing are not yet determined. For buyers and investors, the developments put internal electricity billing, tariff compliance and the status of unified billing under regulatory scrutiny; they do not establish a refund or a change in charges at every Gurugram society.
The next steps are RWA consultations and policy work by power officials, the DHBVN-supervised audit at ATS Triumph, and HERC’s wider inquiry. No completion dates for the audit or the proposed norms were reported. Saini also directed officials to expedite an additional transformer at the 220kV Sector 57 substation and a boundary wall at the Sector 38 power house; no completion dates were stated.
Frequently asked questions
What did Haryana’s chief minister direct?
After a meeting with discom officials on October 13, 2026, Nayab Singh Saini asked power officials to consult RWAs, frame clear electricity-billing norms for Gurugram group housing societies and create a complaint process that includes helplines.
Which society is being audited?
HERC ordered an audit of electricity bills at ATS Triumph in Sector 104, Gurugram.
What period does the ATS Triumph audit cover?
The audit covers bills dating from May 2019. DHBVN is to supervise it.
Will residents receive a refund?
The developer and associated entities are to refund any excess charges established by the audit. The amount, if any, has not been determined.
What is a single-point electricity connection?
DHBVN bills the society through one connection, and the developer or RWA handles internal distribution and bills individual flat owners.
Has unified billing been implemented?
As of October 15, 2026, ETRealty reported that DHBVN’s unified billing system, introduced in 2022 for single-point connections, had not been implemented.