Trump Towers Gurugram resident alleges 'house arrest' by M3M over lift access

What the resident alleges

Varun Suhag, who says he owns flat 36C in the Sector 65 complex, posted on X on Sunday, 1 November 2026. He accused M3M and building management of confining his family and tagged the Haryana Chief Minister's Office, Haryana Police and Gurugram Police.

According to his account, management disabled the lift call button for the 36th floor. His family had to call the helpdesk whenever they wanted the lift, and waits of 30 to 40 minutes were common. He also said deliveries, guests, personal vehicles and household goods were kept out of the complex.

He said the lifts shown in CCTV footage do not serve his tower, and that he pointed this out to reporters in the lobby. He cited his elderly mother, who has a heart condition, and his one-year-old child, and said delays could be dangerous in a medical emergency.

Booking, possession and condition of the flat

Suhag says he booked a flat in Tower C in 2018 for Rs 6.68 crore while living in Dubai, and completed payment in mid-2025. He says the project ran about 1.5 years late against a scheduled completion date of December 2024, and that he has filed a case with Haryana RERA over delayed possession.

He says he took possession on 27 August 2026 and moved furniture in on 30 October 2026. He also said he had to spend an additional Rs 10 lakh to make the flat livable, that the false ceiling was missing, and that he questioned how an occupancy certificate was issued. He further alleged that construction was still going on in the building. When he raised the condition of the flat, he said management replied, “Take it or leave it.”

These are the resident's claims. They have not been tested by any authority.

M3M's response and other reactions

M3M's post-sales department declined to comment to a national newspaper report. Another report carried no company response. Suhag later posted that the builder had sent technical staff and restored lift access to his floor.

Real-estate journalist Vishal Bhargava said on social media that there could be two sides to the dispute, but that disabling a homeowner's lift access was not an appropriate approach.

Police and regulatory position

According to a newspaper report quoting the Station House Officer, police said they could not intervene because the resident was allegedly occupying the flat illegally and had not paid maintenance charges. The officer said police could neither forcibly evict him nor direct the builder to restore access. No police action has been reported.

The Haryana RERA case is reported as ongoing. No hearing date or order has been reported as of 3 November 2026.

What it means for buyers and investors

The dispute raises questions that are relevant to any buyer of a newly possessed apartment: whether a flat is ready for occupancy, whether the occupancy certificate matches the state of the building, and how lift, access and maintenance arrangements are handled while construction continues. The resident's claims on these points have not been ruled on by any authority.

No investor or market body comment on the dispute was reported.

Background on the developer

M3M India, according to its company website, was founded in 2010 by Basant Bansal, with promoters Roop Bansal and Pankaj Bansal. The company says it has launched 66 projects, completed 43, and holds a land bank of about 3,000 acres. Its Gurgaon projects include M3M Golfestate and M3M IFC, alongside Trump Towers Gurugram. A 2023 business report said the company recorded its highest sales of Rs 13,000 crore in FY23.

What happens next

Suhag has said he will pursue legal remedies if the issues are not resolved. The Haryana RERA complaint he describes is the main formal process on the delayed-possession question. As of 3 November 2026, no written undertaking from M3M on lift access or on the other issues has been reported.